Combining over 25 years of CX expertise and growing!
NQX represents a global team of over 10,000 customer service agents and customer experience professionals, spanning Canada and the Philippines — bringing together close to 25 years of expertise in contact centre outsourcing, customer experience consulting and digital solutions.
- Nordia and Quantrics unite under a new brand: NQX
- Three core offerings launched: NQX Contact Centre, NQX Digital, and NQX Consulting
- Global team of over 10,000 customer experience professionals
- Spanning Canada and the Philippines
- Nordia celebrates 25 years of success
- Expands into new industries — retail, telecommunications, and public services
- Becomes the main CX partner of leading Canadian brands
- Nordia strengthens its hybrid model
- Managing remote, hybrid, and in-centre teams across digital locations, leadership hubs, and support offices
- Nordia acquires Quantrics Enterprises — a fast-growing BPO based in the Philippines
- Strong technology expertise and robust digital capabilities added to Nordia's portfolio
- Nordia becomes a leader in digital workforce management
- 80% of frontline CX team transitions to remote work
- Supports urgent vaccination campaigns in Ontario and Quebec
- Becomes Service Ontario's customer service provider
2020
- Nordia establishes a strong presence across Canada — Quebec, British Columbia, New Brunswick, and Ontario
- Opens and acquires contact centres in Sherbrooke, Montreal, Nanaimo, Laval, Rouyn-Noranda, Saguenay, Moncton, Saint John, Lindsay, Orillia, and Toronto
- Nordia becomes Canada Post's customer service provider
- Birch Hill Equity Partners acquires Nordia
- Nordia establishes its Head Office in Laval
- Bell acquires 100% ownership of Nordia
- Nordia is founded as a joint venture between Bell and Excell Global Services
- Close to 25 years of expertise in contact centre outsourcing, CX consulting and digital solutions begins
We are Quantrics.
Your Partner in World-Class Customer Solutions.
From exceptional customer care to cutting-edge IT solutions—we build meaningful connections and grow businesses at scale. Join Quantrics, where innovation meets community, and opportunities help you thrive.
We Are a People-First Company
People is at the heart of everything we do.
We create an environment designed to help you succeed, feel valued, and achieve your career goals.. Whether you’re part of our team, our customers, or our partners, you’re part of our Qmunity.
Opportunities for Growth
Our offices are strategically located in key provinces across Greater Manila Area.
These locations allow us to be closer to our Qmunity and provide opportunities where they matter most. We stay connected while we make a difference to our local communities.
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Sites
6,000+
Employees
16+
Awards
8+
Years in the Industry
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Employees
Awards
Years in the Industry
More than just a workplace,
we are a launchpad for your future success.
Together, we create solutions that satisfy, careers that inspire, and connections that matter.
Helping is part of our DNA, and we love to give back.
Our NQX Gives Back program provides support to families in our communities via Food Banks Canada.
We hold an annual United Way campaign across the nation, supporting the communities where we operate.
We volunteer hundreds of hours to various local causes and organizations and host community events across Canada.
OUR AWARDS
Quantrics Milestones
As a center of excellence, we celebrate our journey, our local and global recognitions, and our talented Qmunity of individuals, our biggest pride.
